WIOA CASE MANAGER – PUTNAM COUNTY

Workforce Innovation & Opportunity Act (WIOA)

Job Type: Full-Time
Reports to: WIOA Program Director
To Apply: Send Resume and Cover Letter to JCallahan@westcop.org

POSITION SUMMARY:

This position is responsible for case management in the Workforce Innovation and Opportunity Act (WIOA) program through the WIB for eligible, out of school, clients aged 16-24. This includes providing services and assisting up to 30 clients/youth. Case Managers track clients, assist clients with educational goals, and coordinate with partners in the community who provide employment and supportive services as needed.

GENERAL QUALIFICATIONS:

  • Attend weekly staff meetings
  • Maintain open communication with the Program Director
  • Initiate and maintain positive relationships with school staff including principal, secretaries, and teachers of key importance
  • Maintain accurate documentation of attendance, absences and emergency information on each participant
  • Proficient in the use of Microsoft Office.
  • Hold excellent customer service skills.
  • Demonstrate effective oral and written communication skills.
  • Able to organize and prioritize a variety of tasks.
  • Work with minimal supervision.
  • Able to coordinate multiple tasks and follow-up in spite of frequent interruptions.
  • Maintain a professional attitude with enthusiasm and dependability.
  • Exercise time management skills.
  • Willing to take on new tasks with an eagerness to learn new skills
  • Flexible and willing to shift to new tasks when needed.
  • Adept at working independently, as well as Work in a team environment and encourage open communication regarding concerns/issues with children, parents or co-workers

GENERAL JOB FUNCTIONS/JOB DUTIES:

  • Assess clients for financial, employment, educational/training, family composition and status, support network, and other information to identify challenges and barriers to self-sufficiency.
  • Meet clients a minimum of once monthly as required.
  • Develop Individual Service Strategy to direct client’s activities in moving toward economic self-sufficiency.
  • Monitor clients to ensure they are achieving goals that lead to employment.
  • Establish, maintain and review client files as well as prepare data for required reports accurately and in a timely manner.
  • Identify and appropriately manage clients in crisis.
  • Refer clients to appropriate community resources for services that meet specific needs as identified.
  • Refer clients to training projects that will lead to a higher level of self-sufficiency.
  • Prepare for and attend case status updates and meetings with clients.
  • Participate as a team member in weekly program staff meetings and other meetings as required.
  • Work with other organizations’ staff as a team to collaborate and meet the needs of all clients.
  • Develop employment and training opportunities and make appropriate job, education, and training matches and referrals for clients.
  • All other duties as assigned.

REQUIRED KNOWLEDGE, SKILLS & ABILITIES:

  • Ability and willingness to reflect and improve own performance
  • Strong organizational skills
  • Strong written and verbal communication skills; ability to collaborate with colleagues, parents and community

MINIMUM EDUCATIONAL LEVEL:

  • Associate’s degree or 48 units of college credit required
  • Bachelors’ and/or Masters’ preferred
  • Bilingual in English and Spanish helpful

EXPERIENCE REQUIRED:

  • One year of experience working in a career center or providing career development services
  • One year of experience working with unemployed and underemployed individuals
  • Case Management experience in a nonprofit, school, or service business preferred
  • Basic computer proficiency including use of database record keeping systems

PHYSICAL REQUIREMENTS:

  • Stand, walk or bend over, kneel, crouch, reach overhead, grasp, push, and pull
  • Demonstrate normal depth perception
  • Sitting, walking or standing for extended periods of time
  • See and read a computer screen and printed matter with or without vision aids
  • Distinguish colors
  • Read and understand rules and policies, labels, and instructions
  • Hear and understand speech at normal levels and on the telephone
  • Dexterity of hands and fingers to operate a computer keyboard, operate standard office equipment, and use a telephone
  • Verbal communications, including the ability to speak and hear at normal room levels and on the telephone

SALARY AND BENEFITS:

This is a full time, permanent position. The salary is commensurate with experience. The agency benefit package includes health, life, and disability insurance, and 403B.

WIOA CASE MANAGER – NEW ROCHELLE

Workforce Innovation & Opportunity Act (WIOA)

Job Type: Full-Time
Reports to: WIOA Program Director
To Apply: Send resume and cover letter to DChin@westcop.org

POSITION SUMMARY:

This position is responsible for case management in the Workforce Innovation and Opportunity Act (WIOA) program through the WIB for eligible, out of school, clients aged 16-24. This includes providing services and assisting up to 30 clients/youth. Case Managers track clients, assist clients with educational goals, and coordinate with partners in the community who provide employment and supportive services as needed.

GENERAL QUALIFICATIONS:

  • Attend weekly staff meetings
  • Maintain open communication with the Program Director
  • Initiate and maintain positive relationships with school staff including principal, secretaries, and teachers of key importance
  • Maintain accurate documentation of attendance, absences and emergency information on each participant
  • Proficient in the use of Microsoft Office.
  • Hold excellent customer service skills.
  • Demonstrate effective oral and written communication skills.
  • Able to organize and prioritize a variety of tasks.
  • Work with minimal supervision.
  • Able to coordinate multiple tasks and follow-up in spite of frequent interruptions.
  • Maintain a professional attitude with enthusiasm and dependability.
  • Exercise time management skills.
  • Willing to take on new tasks with an eagerness to learn new skills
  • Flexible and willing to shift to new tasks when needed.
  • Adept at working independently, as well as Work in a team environment and encourage open communication regarding concerns/issues with children, parents or co-workers

GENERAL JOB FUNCTIONS/JOB DUTIES:

  • Assess clients for financial, employment, educational/training, family composition and status, support network, and other information to identify challenges and barriers to self-sufficiency.
  • Meet clients a minimum of once monthly as required.
  • Develop Individual Service Strategy to direct client’s activities in moving toward economic self-sufficiency.
  • Monitor clients to ensure they are achieving goals that lead to employment.
  • Establish, maintain and review client files as well as prepare data for required reports accurately and in a timely manner.
  • Identify and appropriately manage clients in crisis.
  • Refer clients to appropriate community resources for services that meet specific needs as identified.
  • Refer clients to training projects that will lead to a higher level of self-sufficiency.
  • Prepare for and attend case status updates and meetings with clients.
  • Participate as a team member in weekly program staff meetings and other meetings as required.
  • Work with other organizations’ staff as a team to collaborate and meet the needs of all clients.
  • Develop employment and training opportunities and make appropriate job, education, and training matches and referrals for clients.
  • All other duties as assigned.

REQUIRED KNOWLEDGE, SKILLS & ABILITIES:

  • Ability and willingness to reflect and improve own performance
  • Strong organizational skills
  • Strong written and verbal communication skills; ability to collaborate with colleagues, parents and community

MINIMUM EDUCATIONAL LEVEL:

  • Associate’s degree or 48 units of college credit required
  • Bachelors’ and/or Masters’ preferred
  • Bilingual in English and Spanish helpful

EXPERIENCE REQUIRED:

  • One year of experience working in a career center or providing career development services
  • One year of experience working with unemployed and underemployed individuals
  • Case Management experience in a nonprofit, school, or service business preferred
  • Basic computer proficiency including use of database record keeping systems

PHYSICAL REQUIREMENTS:

  • Stand, walk or bend over, kneel, crouch, reach overhead, grasp, push, and pull
  • Demonstrate normal depth perception
  • Sitting, walking or standing for extended periods of time
  • See and read a computer screen and printed matter with or without vision aids
  • Distinguish colors
  • Read and understand rules and policies, labels, and instructions
  • Hear and understand speech at normal levels and on the telephone
  • Dexterity of hands and fingers to operate a computer keyboard, operate standard office equipment, and use a telephone
  • Verbal communications, including the ability to speak and hear at normal room levels and on the telephone

SALARY AND BENEFITS:

This is a full time, permanent position. The salary is commensurate with experience. The agency benefit package includes health, life, and disability insurance, and 403B.

RECEPTIONIST/STAFF ASSISTANT

Immediate Supervisor:  Area Director

Cover letter and resume should be submitted to jcallahan@westcop.org. No phone calls accepted.

Description Summary:

The Receptionist/Staff Assistant will work at the WestCOP Community Action Partnership (CAP) office, under the direction of the Area Director, to disseminate vital services and program information to the underserved population (of Putnam County). 

Responsibilities and specific duties

  • Identify and gain expertise about the services that are provided by the CAP.  
  • Responsible for maintenance of records recording to satisfy requirements under CSBG.
  • Collect, collate and input client data. 
  • Conduct in-person and phone interviews with residents who contact the CAP to determine the nature of the issue they have.
  • Make referrals to appropriate WestCOP program, government, or non-governmental agency best able to assist client. 
  • Greet all agency guests
  • Answer telephone
  • Assist with food pantry distribution
  • Perform data entry in the client database for services rendered to clients
  • Notify clients when they are due for agency recertification
  • With approval from Director, establish and maintain contact with community organizations to assure cooperation with the CAP to accomplish goals and objectives.
  • Cooperate with other staff to accomplish general goals of WestCOP.

Key Working Relationships

Internal:         Director, Assistant Director

External:        Local School districts, Local Department of Social Services Office, Local Workforce Partnership Office, Local Department of Health Office, Other entities as Director indicates

Knowledge and skill requirements

Desirable level of formal education:  BA or BS degree from an accredited, 4 year college or university. 

Total number of years of applicable experience to qualify: Experience should include at least three years in human services or related field.

Specialized knowledge, training, or skill requirements: Should have demonstrated experience dealing with at risk populations; experience handling sensitive personal information with discretion; bilingual Spanish/English required; proficiency in Microsoft Office programs required. 

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

P/T ADMINISTRATIVE ASSISTANCE/FRONT DESK CLERK – White Plains CAP

The ideal candidate must be able to effectively communicate with clients in both English and Spanish. Collection of demographic information and subsequent input into the client database system is a one of many job functions. Candidates must be willing to serve as the face of the agency by meeting and greeting all who enter the office. This position may also include additional administrative tasks as assigned which require a basic knowledge of MS Word, Outlook and Excel. Solid experience and high comfort level using computers are essential.

Responsibilities include:
Greeting all agency visitors
Answering telephone
Performing data entry for services rendered to clients in the client database
Performing data entry of client demographic information in the client database
Notifying clients when they are due for agency re-certification
Accepting and copying client re-certification documents
Providing referral information to inquiring callers
Assisting in CAP’s numerous Special Projects as needed
Participate in monthly food distribution and receiving’s.
Accompany the Director of various Outreach Projects outside of the office.

Candidate is responsible for daily operations of the office, which includes client services, general housekeeping and receiving of deliveries.

Requirements:
High School Diploma or Equivalent
Previous applicable experience
Bi-lingual in English and Spanish with both verbal and written proficiency

Job Hours:
This is a part-time position, 20 hours per week, Monday through Friday, flexible shifts.

Please email cover letter and resume to JRossi@westcop.org