CASE MANAGER, ROCKLAND CAP
WORK LOCATION: SPRING VALLEY, NY
JOB DESCRIPTION:
The Case Manager will work at WestCOP’s Rockland Community CAP site in Spring Valley, under the direction of that Program’s Director to disseminate vital services and program information to the undeserved population of the assigned area. Case Manager will work under the direction of the Director to provide advocacy, information, referral, direct services, and assistance to the underserved population of the assigned area.
Responsibilities:
- Identify and gain expertise about the services that are provided by the CAP.
- Expand and enhance services already provided by the CAP. Work with the Director to identify those services that need development. Work with the Director to develop new services, as needed, to serve additional at-risk individuals and families.
- Assist in the operation of the food pantry, events, and other programs developed.
- Provide outreach to additional at-risk individuals and families.
- Develop contacts with local community groups to interpret and set up meetings to implement the program.
- Assist in mobilizing local resources in responding to community needs and crises.
- Serve as a liaison between clients and programs and other supportive services, which may be able to assist with programs and clients, as necessary.
- Responsible for maintenance of records recording to satisfy requirements of CSBG and Rockland County Contract
- Collection, collating, and inputting client data into the database.
- Conduct in-person and phone interviews with residents who contact the CAP to determine the nature of the issue they have.
- Make referrals to appropriate WestCOP programs, government, or non-governmental agencies best able to assist clients.
Community Advocate - Follow up with clients to ensure issues are being addressed, and intervene if necessary with referral agencies to obtain services.
- With approval from the Director, establish and maintain contact with community organizations to ensure cooperation with the CAP to accomplish goals and objectives.
- Able to drive Rockland CAP’s van for food pick-up.
- Will be responsible for the professional confidentiality of all information handled in the performance of the above duties.
To apply, send your resume and cover letter to RSAMUDIO@WESTCOP.ORG