Service Advocate (Case Manager) Level 3 – Tier 1 & Tier 2

Tier 1 Location:  Mount Vernon, New York
Serving Westchester, Putnam, and Rockland Counties

Tier 2 Location: Newburgh, New York
Serving Dutchess, Orange, Ulster and Sullivan Counties

To Apply, please email Kevin McGill at kmcgill@westcop.org

It is the job of the Service Advocate to provide ongoing support and expertise through comprehensive assessment, planning, implementation and overall evaluation of individual client needs. The overall goal of the position is to provide supportive services designed to enhance the housing stability and independent living skills of targeted very low-income veteran families. The Service Advocate has accountability for the care, coordination and the housing stability of clients.

Reporting Structure
Service Advocates report to the Senior Service Advocate

Qualifications
Bachelor’s degree or equivalent experience; a minimum of two years of case management or social work experience. Past experience with veteran populations is a plus. WestCOP seeks professionals with demonstrated ability to help low-income individuals to achieve constructive change.

Duties and Responsibilities

  • Support SSVF program’s Emergency Housing Assistance efforts by acting as a liaison among motels/hotels concerning length of time, cost per night, and method of payments during client stay.
  • Develop contracts/agreements with motels/hotels that provide mitigations to property damage.
  • Requires the ability to stay on site daily at motels/hotels to ensure client check-ins run seamlessly an dissues are quickly resolved
  • Coordinate with other community providers as appropriate, a clear plan to manage medical needs and check-ins for clients entering motels/hotel, CRS, and GPD programs.
  • Assisting clients with applying, plus monitoring benefit claims and enrollment in VA benefits programs, such as healthcare, pension, disability, and educational assistance (GI Bill). Manage caseload as directed.
  • Provide clients with referrals and/or help apply to public benefits, housing resources such as housing counseling and placement, and other core supports.
  • Identify and enroll new linkages as needed.
  • Maintain detailed outreach and recruitment logs to capture all activities associated with program implementation. Outreach must yield a minimum of 5-10 new Veteran contacts per week and 3-5 discharge planners added Quarterly.
  • Create weekly repots for review by Senior Service Advocate
  • Participate in weekly case conferencing meetings/monthly program team meetings.
  • As needed will take on a the duties of Service Advocate 1 or Service Advocate 2
  • Requires the ability to work weekends as needed, be on call by demand, and work remotely.
  • Be flexible to changes in duties according to the program guide and program changes.

Service Advocate (Case Manager) – Tier 2

Location:  Newburgh, New York
Serving Dutchess, Orange, Ulster & Sullivan Counties

To Apply, please email Tanisha Terry at tterry@westcop.org.

It is the job of the Service Advocate to provide ongoing support and expertise through comprehensive assessment, planning, implementation, and overall evaluation of individual client needs. The overall goal of the position is to provide supportive services designed to enhance the housing stability and independent living skills of targeted very low-income veteran families. The Service Advocate has accountability for the care, coordination, and the housing stability of clients.

Reporting Structure
Service Advocates report to the Senior Service Advocate

Qualifications
Bachelor’s degree or equivalent experience; a minimum of two years of case management or social work experience. Past experience with veteran populations is a plus. WestCOP seeks professionals with demonstrated ability to help low-income individuals to achieve constructive change.

Duties and Responsibilities
• Provide intake for new clients
• Screen for eligibility
• Perform assessments and
• Create case plans
• Perform motivational interviews
• Monitoring case plans and modify as needed
• Provide on-going case management and take case notes
• Provide assistance in connecting to community resources
• Accompany clients to meetings or appointments as needed
• Maintain knowledge of community resources and be able to make effective referrals
• Create weekly reports for review by Senior Service Advocate
• Assess the progress of the client toward goals with the client and the Senior Service Advocate
• Participate in weekly case conferencing meetings
• Participate in monthly program team meetings
• Provide outreach to agencies/providers that serve the targeted population
• Requires the ability to work weekends as needed, be on-call by demand, and work remotely.